We've Heard You Loud and Clear: A Message from Brent Burrows II, VP of Retail & Sales
We've Heard You Loud and Clear:
A Message from Brent Burrows II, VP of Retail & Sales
Dear Valued Customers,
I hope this message finds you well. My name is Brent Burrows II, and I am proud to serve as the Vice President of Retail & Sales here at CBS Bahamas. As The Bahamas’ largest retailer of home improvement and hardware items, we take immense pride in serving you, our customers, with the highest standards of quality, service, and value.
I am writing today to acknowledge your reviews, feedback, and comments over the past several months, particularly regarding stock availability. We’ve heard you loud and clear. We understand how frustrating it’s been when the items you’ve needed have not been readily available. The stock issues we faced earlier this year were a challenge for both you and us, and for that, I want to personally apologize.
The good news is that we’ve been working tirelessly to resolve these challenges, and I’m pleased to share that our stock levels are now returning to the normal, reliable standards you’ve come to expect from CBS Bahamas. As we move into the new year, we are confident that our inventory will not only stabilize but continue to improve.
We know that trust is earned, and we’re committed to earning back yours. We invite you to visit us again—whether at our flagship SouthWest Plaza location on Carmichael Road or at CBS PROstore on Robinson Road. Remember, you can always check real-time pricing and product availability for both locations at cbsbahamas.com.
As part of our commitment to value, our long-standing Price Match Guarantee remains in effect. If you find a like item at a lower price from another local distributor, we will match or beat it.
We’re humbled by your patience and understanding as we’ve worked through these challenges. If you’ve been disappointed in the past, we ask you to please give us another try. Your feedback drives our commitment to improve every day.
If you have any further concerns, advice, or feedback, I invite you to reach out to me directly at bjburrows@cbsbahamas.com. Your voice matters, and I would love to hear from you.
Thank you for your continued support. We are proud to serve you and look forward to welcoming you back to CBS Bahamas soon.
Warm regards,
Brent Burrows II
Vice President of Retail & Sales
CBS Bahamas
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